Help
Support & Safety
Support for VOID, developed and operated by Sorion Pty Ltd. We’re a small team and we read everything.
Contact us
General help, account questions, safety reports, and privacy requests: support@voidsocial.app
Mail: Sorion Pty Ltd, 117/530 Little Collins St, Melbourne VIC 3000, Australia. Letters only; no parcels.
We respond as quickly as possible, with urgent safety reports prioritized.
What we do
- We check content before it goes live. Automated safety systems screen every Story, message, and voice transcript before other people can see or hear it — voice never publishes without a checked transcript. Serious cases go to a human; people, not AI, make the final call. (Terms §8)
- We review every report. Urgent categories — someone in danger, anything involving minors, illegal content — jump the queue. (Terms §8)
- We preserve evidence when something is flagged. Reported or dangerous content is kept for a limited period so action can be taken — and child-safety material is preserved and reported as the law requires. (Terms §11, Privacy — “Disappearing, honestly”)
- We enforce visibly. Depending on severity: content removal, feature limits, or a ban tied to your number that survives deleting and reinstalling. You’ll know if action was taken on your account, and you can appeal. (Terms §8, Community Rules)
- We support people who are struggling. Saying you’re having a hard time is never a violation. If you share something heavy, the app may show support options — that’s care, not a report. (Community Rules — “What’s welcome”)
- In a life-or-death emergency, we act. If we believe in good faith that someone is in imminent danger, we may share the minimum necessary information with emergency services, through a controlled, logged process. (Terms §11, Privacy — “When we would disclose anything”)
What we don’t do
- We don’t promise rescue. VOID can’t guarantee detection of every danger, doesn’t automatically contact police, and is not a crisis service. If someone’s in danger, call emergency services. (Terms §2)
- We don’t watch you. Private conversations that pass the safety check aren’t retained as moderation evidence unless they’re reported or flagged. (Privacy — “Moderation and AI safety”)
- We don’t track your location. Our servers never receive your exact coordinates — only a coarse suburb-scale area code. Other users only ever learn that a Story is in range. (Privacy, Terms §3)
- We don’t shadow-ban. Consequences on your account are visible to you. (Terms §8)
- We don’t sell or share your data — no ads, no brokers, no “partners.” (Privacy)
- We can’t recover expired content. Ephemerality is real — once a Story and its replies expire, they’re gone from the product. (Terms §2)
- We never tell someone who reported or blocked them. Reporting and blocking are silent. (Terms §8)
Our reporting policy
How to report: on any Story, reply, or Private Line, open the safety actions and choose Report (or Report and block). You’ll pick a reason — including dedicated ones for minor safety and illegal content. Reporting is anonymous to the other person, always.
What happens next: reports enter a review queue ordered by severity — minor-safety reports are treated as critical, illegal content as high priority, and danger-to-life cases are escalated immediately. A human reviews the report against the Community Rules and the Terms (§7). The reported content and short surrounding context are preserved automatically as evidence while it’s reviewed. (Terms §11)
Outcomes: anything from no action (if no rule was broken) to content removal, feature limits, or a number-bound ban. Consequences are visible to the person they’re applied to; we don’t share their details or the outcome specifics with the reporter. Reports don’t automatically punish anyone — a person reviews before penalties bite, so reporting can’t be weaponised against views someone simply dislikes.
Blocking works instantly and doesn’t need a review: the blocked person can’t reach you again, in either direction, and is never told. Under a Story's replies you can also mute someone just for yourself.
One rule for reporters: never repost or forward illegal material — including to us by email. Report it in-app, or describe where it appeared, and we’ll handle it through the safety process.
What to send us
For support requests, include the phone number you signed up with (never send SMS codes or passwords), the device you are using, and a short description of what happened. For safety reports, use the in-app report button when possible so the right context is attached.
Common questions
Why did my post not send? It may have been held by safety moderation. The zero-tolerance list is in the Community Rules and Terms §7 — threats, harassment, anything involving minors, doxxing or contact details, encouraging self-harm, illegal content, spam and links. Expressing that you’re struggling is never blocked as a violation.
Where did my signal go? VOID is ephemeral — Stories and their replies expire by design and can’t be recovered.
How do I delete my account? See Account Deletion — including what little survives deletion and why.
How do subscriptions work? Manage or cancel VOID+ in your Apple App Store or Google Play account settings. See the Terms §9 — including the good-standing condition on the closest Radar tier.
Mental health
If you’re struggling, you deserve real support. In Australia you can reach Lifeline on 13 11 14; in the US, call or text 988. VOID can’t replace professional help.